Escalation Engineers provide 24x7 deep technical troubleshooting skills resources for escalated issues that involve Microsoft's most technically complex or politically sensitive support situations. The role involves providing customers with reliable technical solutions and a consistently outstanding service experience. This involves reactive, proactive and onsite support if required. Following the Crit.Sit. process you will have to work on the most critical issues. An Escalation Engineer has to collaborate with colleagues around the world and help to provide solutions for our customers.
More info: mark.harrison 'at' microsoft.com
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